Company Policy

Terms & Conditions

Last updated on Aug 7th, 2024

For these Terms and Conditions, The terms “we,” “us”, and “our” used anywhere on this page shall mean Thelansis, whose registered/operational office is Thelansis Hub, No-32, E2/1, Sector 15, Rohini, Delhi-110089 . “you,” “your,” “user,” “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

The following Terms and Conditions govern your use of the website and/or purchase from us:

The content of the pages of this website is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our website pages is entirely at your own risk, for which we shall not be liable. You shall be responsible for ensuring that any services or information available through our website and/or services pages meet your specific requirements.
Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than under the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in our website that are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
Occasionally, our website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to our website from another website or document without Thelansis’s prior written consent.
Any dispute arising from using our website, purchasing with us, or engaging with us is subject to the laws of India.
We shall be under no liability regarding any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Disclaimer: The above content is created at Thelansis’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability arising from the merchant’s non-adherence.

Privacy Statement

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from Thelansis, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, new reports, and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Let’s ask for your personal information for a secondary reason, like marketing. We will either ask you directly for your expressed consent or allow you to say no.

How do I withdraw my consent?

If you change your mind after you opt-in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at any time by contacting us at clientsupport@thelansis.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will not be saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.

For more insight, you may also want to read the terms and conditions of Razorpay at https://razorpay.com

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide for your purchase-related transactions.

We recommend that you read these providers’ privacy policies to understand how they will handle your personal information.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

We use cookies to maintain your user session. Cookies are not used to personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you here that it has been updated so that you know what information we collect, how we use it, and under what circumstances we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION:

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at clientsupport@thelansis.com.

Regards,
Director-Business Administration and Security
No.-32, E2/1, Sector-15,Rohini, Delhi

Shipping & Delivery Policy

Last updated on Aug 7th, 2024

Shipping is not applicable for business.

Our reports and other deliverables are sent via email and encrypted share drive (in the case of large files).

Cancellation & Refund Policy

Last updated on Aug 7th, 2024

Thelansis believes in helping its customers as much as possible and has a liberal cancellation policy. Under this policy:

Cancellations will be considered only if they are made within the same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of sharing the deliverables with the client.
If you receive unsatisfactory deliverables, please report them to our Customer Service team at clientsupport@thelansis.com. After looking into your complaint, the customer service team will make an appropriate decision.
If Thelansis approves any refunds, it’ll take 3-4 days to be processed to the end customer.